Support
Need a hand?
Email us at [email protected] and a real person will get back to you within 24–48 hours.
To speed things up, mention your device (iPhone or Android), the app version from Settings, and what you were doing when it went wrong.
Email supportQuick answers
My alarm didn't go off
Check that notifications are allowed for ShipTime in your device settings, that the alarm is toggled on, and that your phone wasn't powered off at the alert time. Alarms are scheduled on the device and need no connection — but they do need notification permission.
The widget says "No cruise yet"
Open the app once after setting up your cruise so it can hand the trip to the widget. If it still looks empty, remove the widget and add it again.
Ship time looks wrong
Ship time is based on the departure port you picked during setup. You can change it in Settings → Edit cruise. Remember your phone may show local port time — that difference is the whole point.
I paid but premium isn't showing
Go to Settings → Restore purchase, using the same App Store or Google account you bought with. If it still doesn't unlock, email us your store receipt and we'll sort it out.
How do I cancel my subscription?
Subscriptions are managed by Apple and Google, not by us: Settings → Manage subscription in the app takes you straight there. Cancelling stops future charges and you keep access until the period ends.
Anything else
Feature ideas, a port we're missing, or something that just feels wrong — we genuinely want to hear it. ShipTime is a small independent app, and most of what's in it came from cruisers telling us what they needed.